REFUND POLICY

Thank you for purchasing our services. We value your trust and assure you of the best services at all times. As our customer, when you are buying our product or service, you agree to our refund policy. Once you have made a purchase on our platform. Refunds can be initiated only in following events:

*You have purchased an incorrect plan and our team has advised you to purchase another plan, 100% of the original plan value will be refunded subject to the condition that no service was delivered for the previous plan.

*RiseIT360 reserves the right to refuse any order that it cannot deem to fulfill within the legal and regulatory framework of the country, 100% refund will be made.

*Once you are eligible for refund, our team will confirm the same to you via email. Thereafter, your refund will be processed within 15 business days from the date of confirmation.

*On purchase of plan, our team will request you to submit documents to process your order. If you are unable to share the requisite documents within 7 working days without a reasonable reason, RiseIT360 reserves the right to cancel your order. RiseIT360 will forfeit any payment made to RiseIT360 by you in the event of order cancellation.

*On purchase of plan, our team will attempt to reach you via phone and / or email to process your order. If you do not respond to our team in 7 working days from date of purchase, RiseIT360 reserves the right to cancel your order. RiseIT360 will forfeit any payment made to RiseIT360 in the event of order cancellation.

*If you withhold information pertaining to your case as our experts work on it owing to which we are unable to fulfil your order, you shall not be eligible for any refund. RiseIT360 reserves the right to cancel your order. RiseIT360 will forfeit any payment made to RiseIT360 by you in the event of order cancellation.

*If RiseIT360 experts are not able to fulfil your order due to unavailability of documents and/or requisite information from you, you shall not be eligible for any refund. RiseIT360 reserves the right to cancel your order. RiseIT360 will forfeit any payment made to RiseIT360 in the event of order cancellation.

*Any payments made to the Government departments will not be refunded.

*All refunds will be in form on Credit Notes.